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Foreign Vase Talk
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Privacy Policy

1. Introduction & Scope

This Privacy Policy explains how Foreign Vase Talk (“we,” “us,” “our”) collects, uses, stores, and protects personal information you provide when using our website (foreignvasetalk.com), placing orders, or interacting with our services. It applies to all visitors, customers, and users of our platform, and we comply with global data protection laws (including GDPR, CCPA, and relevant regional regulations). By using our site, you agree to the terms of this policy.

2. Information We Collect

We collect two types of information to provide and improve our services:

  • Personal Identifiable Information (PII): Collected when you register an account, place an order, or contact support, including: full name, email address, phone number, shipping/billing addresses, payment details (e.g., credit card info, processed via third-party payment providers like PayPal), and account login credentials.

  • Non-Personal Information: Collected automatically as you browse our site, including: IP address, device type (e.g., smartphone, laptop), browser version, operating system, pages visited, time spent on each page, search queries (e.g., “Nordic glass vases”), and referral sources (e.g., social media links). We also use cookies to track this data (see Section 6 for details).

  • Optional Information: Collected if you choose to share it, such as: feedback on vases, photos of our products in your home (for community features), or preferences for email updates (e.g., “vintage vase promotions”).

3. How We Use Your Information

We use your information for specific, legitimate purposes that align with our business and your needs:

  • Process & Fulfill Orders: To confirm your purchase, arrange shipping of vases (e.g., sharing your address with logistics partners like DHL), send order confirmations/tracking updates via email/SMS, and process returns/refunds.

  • Provide Customer Support: To respond to your questions (e.g., “How to clean a ceramic vase?”), resolve issues (e.g., damaged vase replacements), and follow up on your requests.

  • Improve Our Site & Products:To analyze user behavior (e.g., which vase categories are most viewed) and optimize website functionality (e.g., fixing slow-loading product pages), as well as develop new offerings (e.g., adding Portuguese azulejo-patterned vases based on user interest).

  • Personalize Your Experience:To recommend vases matching your preferences (e.g., showing “vintage French ceramic vases” if you previously viewed similar items) and customize website content (e.g., displaying shipping options relevant to your location).

  • Send Marketing Communications: With your consent, to share updates on sales (e.g., “48H Flash Sale on glass vases”), new product launches, or styling tips via email. You can unsubscribe at any time using the “Unsubscribe” link in our emails.

  • Ensure Security & Compliance:To detect and prevent fraud (e.g., verifying payment details to avoid unauthorized orders), protect our site from cyber threats, and comply with legal requirements (e.g., retaining order records for tax purposes).

4. Who We Share Your Information With

We never sell your personal information to third parties. We only share data with trusted partners who assist us in delivering services, and these partners are contractually obligated to protect your data:

Third-Party Service Providers:
  • Payment processors (PayPal, Stripe) to securely handle payment transactions (they do not store your full payment details on our servers).
  • Logistics partners (DHL, FedEx) to deliver your vases (we share only your shipping address and order number).
  • Customer support tools (Zendesk) to manage your inquiries (they access only the PII needed to assist you).
  • Analytics tools (Google Analytics) to track website usage (data is anonymized where possible, e.g., IP addresses are truncated).

  • Legal & Regulatory Authorities: We may share information if required by law (e.g., responding to a court order, investigating fraud, or complying with tax regulations).

  • Business Transfers: In the event of a merger, acquisition, or sale of all/part of our assets, your information may be transferred to the new owner—we will notify you via email/website 公告 before this happens, and the new owner will be bound by this Privacy Policy.

5. Your Rights Regarding Your Information

You have legal rights to control your personal information, and we make it easy to exercise these rights:

  • Access:Request a copy of the personal information we hold about you (e.g., your order history, account details) by logging into “My Account” or emailing privacy@foreignvasetalk.com.
  • Correct: Update inaccurate or incomplete information (e.g., a new shipping address) via your account settings or by contacting support.
  • Delete:Request deletion of your personal information (e.g., if you no longer want an account)—we will comply unless we need to retain data for legal reasons (e.g., order records for tax compliance).
  • Withdraw Consent:Opt out of marketing emails by clicking “Unsubscribe” in messages, or disable cookies via your browser (see Section 6).
  • Data Portability:Request your information in a machine-readable format (e.g., CSV file) to transfer to another service provider (e.g., if you switch to another home decor site).
  • Object to Processing: Object to us using your data for non-essential purposes (e.g., personalized recommendations) by emailing privacy@foreignvasetalk.com—we will review your request and respond within 30 days.
6. Cookie Policy

We use cookies (small text files stored on your device) to enhance your website experience:

  • Necessary Cookies: Required for basic site functionality, such as remembering your login status and items in your cart. These cannot be disabled without breaking the site.
  • Analytics Cookies: Used to track how you use our site (e.g., which vase pages you visit) to improve performance. We use Google Analytics for this—you can opt out via Google’s Ads Settings.
  • Marketing Cookies: Used to deliver personalized promotions (e.g., showing “vintage vase” ads if you viewed that category). These are only used if you consent.
  • Managing Cookies: You can control cookies via your browser settings (e.g., Chrome: Settings > Privacy and security > Cookies and other site data). Disabling non-necessary cookies may limit some features (e.g., personalized recommendations).
7. Data Storage & Security

We take strict measures to protect your information from unauthorized access, loss, or misuse:

  • Storage: Your PII is stored on secure, encrypted servers (hosted by AWS) with restricted access—only authorized team members (e.g., customer support, order processing) can access data, and they must use unique login credentials.
  • Encryption: All data transmitted between your device and our site (e.g., order details, payment info) is encrypted via SSL/TLS technology (you’ll see a padlock icon in your browser’s address bar).
  • Payment Security: We never store full credit card details—payment information is processed directly by PCI DSS-compliant providers (PayPal, Stripe), which meet global security standards for financial data.
  • Retention: We keep your PII only as long as needed: account information is retained while your account is active; order records are retained for 7 years (to comply with tax laws); non-personal analytics data is retained indefinitely for site improvement.
  • Breach Response: If a data breach occurs (e.g., unauthorized access to PII), we will notify you within 72 hours (as required by law) and take immediate action to mitigate risks (e.g., resetting account passwords).
8. Children’s Privacy

Our website is not intended for users under the age of 13, and we do not knowingly collect personal information from children under 13. If we discover we have collected PII from a child under 13 without parental consent, we will delete the data immediately. Parents/guardians who believe their child has provided information to us can contact privacy@foreignvasetalk.com to request deletion.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in laws, our services, or data practices. When we make changes, we will:

  • Update the “Last Revised” date at the top of this page (current version: [October 10, 2025]).
  • Notify registered users via email (sent to your account email address) or display a prominent banner on our homepage for 30 days.
  • Archive previous versions of the policy on our site (available upon request) for transparency.
  • We encourage you to review this policy regularly to stay informed about how we protect your data.
10. How to Contact Us

If you have questions, concerns, or requests related to this Privacy Policy (e.g., accessing your data, reporting a breach), please contact our Privacy Officer:

  • Email: privacy@foreignvasetalk.com